We believe every business, even small ones, have the right to data security, systems reliability, and useful technology.
We want to solve your small problems, like viruses, spam, hardware failure, and identity theft and get them out of the way, so that we can discuss something more interesting.
We are a small army of solutions architects, and we aspire to do more for you, our customer, than fix your desktop computers. We realize that to accomplish this, we need to be really good at fixing your desktop computers.
Technology should be useful, and that means it has to make sense.
We are not computers, we are people. You can use any platform or operating system you like, and we will do our best to help you get the most out of it. Mac, PC, Linux – we’d be happy to talk with you about the strengths and weaknesses of these platforms, and yes, we use all of them. We do think John Hodgman is brilliant though.
We will never shoehorn enterprise solutions into small businesses for the sake of short term profit.
We think our BearTalk phone systems are the best phone systems on the planet, and apologize in advance for our lack of humility on this subject.
We will give you good advice, even if it reduces our short term profits.
We find condescending nerds as annoying as you do. You know how to do stuff that we don’t, and we know how to do stuff that you don’t. That means we should be friends.
We will bend over backwards to make your business a success. We believe that this will make our business a success.